Who we are and how to contact us
1.1. Who we are. This campaign (the “Iris Campaign Services”) is organised by Orbis Charitable Trust (“Orbis UK”), a registered charity in England and Wales (charity number: 1061352) and a registered company in England and Wales (company number: 3303689, registered office: 41-42 Craven Street, London, WC2N 5NG).
1.2. How to contact us. For questions or complaints, please contact Orbis UK at [email protected] or on 020 7608 7269.
1.3. How we may contact you. If we have to contact you, we will do so in English by telephone or email using the contact details you have provided to us when signing up to use the Iris Campaign Services.
What these T&Cs cover
2.1. These terms and conditions (the terms) give you information about the iris campaign Services (as defined below) offered by Orbis Charitable Trust UK (we/us/our).
2.2. The purpose of the Iris Campaign Services is to capture a photograph of your iris, which will be artistically enhanced. A copy of the piece of artwork will be provided to you.
2.3. These terms tell you who we are, how we will provide the Iris Campaign Services to you, what to do if there is a problem with the Iris Campaign Services and other important information.
2.4. By signing our statement of consent, you agree to be bound by these terms and an agreement is formed between you and us. If you do not accept these terms, you may not use the Iris Campaign Services.
2.5. These terms will be emailed to you once you have signed the statement of consent.
Eligibility
3.1. You must be aged 6 or over.
3.2. Children who are having their iris photographed must be accompanied by a parent or guardian at all times, who can provide consent on their behalf.
3.3. Quality iris photography is only possible when the participant is completely still and able to stare directly at the camera. We are not responsible if you or your child is unable to be stationery for the photography process.
3.4. Participation is voluntary.
3.5. We reserve the right to refuse service if necessary.
Our Services
4.1. We will capture a high-resolution photograph of your iris, which will be artistically enhanced and shared with you as a unique piece of artwork.
4.2. You will select your preferred product(s) from our Price List and make payment at the time of booking, in accordance with these terms.
4.3. Please note that while the image is based on your actual iris, it is artistically interpreted and not an exact replica. As the image closely resembles your eye, sharing it publicly (e.g., on social media) is done at your own discretion and risk.
4.4. The iris photograph is intended solely as a work of art and must not be used for biometric identification or recognition purposes.
4.5. Once the service has been completed—specifically, once your iris has been photographed—you will no longer have the right to cancel your order.
Medical disclaimer
5.1. Orbis UK will photograph each participant’s iris for the sole purpose of creating and sharing a work of art.
5.2. It is not, and must not be used as, a medical eye examination, nor should it be relied upon for medical advice, or diagnosis.
5.3. If you have any concerns about your eyes or vision, please seek appropriate advice from a qualified medical professional.
Flash photography
6.1. The Iris Campaign Services involves the use of flash. This may cause some temporary discomfort for some individuals.
6.2. Flash photography may not be suitable for individuals with light sensitivity (including those may have undergone recent eye surgery, experienced retinal damage, or are affected by extreme light sensitivity such as due to photosensitive epilepsy or other conditions).
6.3. You are responsible for assessing your own suitability before taking part.
6.4. We accept no liability for any adverse effects experienced as a result of exposure to the flash.
Cleanliness & hygiene
7.1. All equipment used for the Iris Campaign Services (including cameras, macro lenses, and the photo booth) will be disinfected after each participant.
7.2. Hand sanitiser will be available before and after your session.
7.3. We take all reasonable precautions to maintain a hygienic environment but cannot guarantee a completely risk-free experience.
7.4. By participating, you acknowledge and accept the hygiene measures in place.
Payment
8.1. Full payment is required at the time of booking.
8.2. Orders will not be processed, and iris photographs will not be delivered, until full payment has been received.
8.3. We accept payment by debit or credit card only.
Delivery
9.1. You will receive your iris photograph either digitally (via email) or as a physical print (via post), depending on your selection at the time of ordering.
9.2. While delivery times may vary, we aim to send images within 2-4 weeks of the photography session.
9.3. Physical prints can only be delivered to postal addresses within the UK.
9.4. If you do not receive your image due to an error on our part or that of a supplier acting on our behalf, we will take reasonable steps to reissue it at no additional cost, provided you notify us within 35 days of your photography session. We are not responsible for delivery delays outside our reasonable control or for issues caused by you providing incorrect contact details. If your delivery is delayed, please contact us at [email protected] or on 020 7608 7269. We will respond as soon as possible and take steps to minimise the delay.
Intellectual property & use of images
10.1. All copyright in the photographic images belongs to us.
10.2. You are granted a personal licence to use your image for non-commercial purposes (e.g., at home display, or sharing on social media).
10.3. If you choose to share or duplicate your artwork, you do so at your own risk.
10.4. The image may not be used for commercial purposes without our prior written consent.
10.5. With your explicit consent, anonymised iris images may be used by Orbis for promotional purposes including marketing, social media, or exhibition, and third-party publications.
Data protection
11.1. How we use any personal data you give is set out in our Privacy Policy available at https://gbr.orbis.org/en/privacy-policy
11.2. If you opt to have your iris photographed by us, we will collect and process certain personal data about you.
11.3. In order to use the Iris Campaign Services, you must sign the Iris Photography Statement of Consent for us to process your personal data for this purpose.
11.4. We will minimise access to images of irises and hold these for up to 45 days only. After this time, the image will be deleted with no copies retained.
11.5. When your personal data is collected, you will be asked to indicate your preferences for receiving direct marketing communications from us. You will receive marketing communications from us if you have requested information from us or purchased services from us and you have not opted out of receiving the marketing.
11.6. If you sign up to our mailing list, we will use your email address to send you updates, news, and promotional content relevant to our services. You can unsubscribe from these communications at any time by following the unsubscribe link in our emails or by contacting us directly.
11.7. To fulfil your order for a printed iris image, we will share your personal data with our trusted third-party supplier, Beyond Printing. Your data will be used solely for the purpose of processing and dispatching your print, and will be securely deleted once the order has been completed.
11.8. We and our suppliers are committed to using appropriate security measures to protect your personal data from unauthorised access, loss, or misuse.
11.9. You may withdraw your consent for Orbis UK holding your data at any time before the 45-day retention period by contacting Orbis UK at [email protected] or 020 7608 7269.
Unsatisfied with product
12.1. If you have any questions or concerns about your iris image, please contact us at [email protected] or on 020 7608 7269.
12.2. We will review your concerns and, where appropriate, offer a replacement image, a digital version or refund.
12.3. Please note that we are unable to retake iris photographs after the conclusion of the 3-day campaign period.
Refund Policy
13.1. Payments made for the iris photograph are non-refundable, as each image is a bespoke, custom-made product created specifically for each participant. In the unlikely event that we are unable to take or produce your iris photograph due to equipment failure or technical issues, we will either rearrange (where possible) or issue a full refund.
13.2. Refunds will not be offered if image quality is affected by participant movement during the photography process.
13.3. Nothing in this policy affects your statutory rights under UK consumer protection law.
Our responsibility for loss or damage suffered by you
14.1. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors (where acting on our behalf) and for fraud or fraudulent misrepresentation.
14.2. We are not responsible for losses resulting from a breach of contract where the loss is:
14.3. Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it.
14.4. Caused by a delaying event outside our control. Including delays due to external factors or suppliers, provided we have taken reasonable steps as outlined in these terms.
14.5. Avoidable. Losses that could have been prevented by you taking reasonable action, including complying with these terms, following our reasonable instructions for use and reasonable precautions, such as those related to flash exposure.
Resolving a dispute with us
15.1. Our Complaints Policy. You can contact us at [email protected] or on 020 7608 7269. We will do their best to resolve any problems you have with us or the Iris Campaign Services.
15.2. You can go to court. These terms are governed by English law and you can bring legal proceedings in the courts of England and Wales. If at the time you bring a claim you in in Scotland, you can also bring legal proceedings in respect of the Services in the Scottish courts. If at any time you bring a claim you live in Northern Ireland, you can also bring legal proceedings in the Northern Irish court.
Rights under this contract
16.1. This agreement is between you and us. No other party has the right to enforce any part of it, and neither of us requires permission from anyone else to amend or terminate the contract.
