Our Fundraisers

Your Questions About Our Fundraisers

Orbis UK has trained professional fundraisers who raise funds for, and awareness of, our sight-saving work. You may meet one of them at shopping centres or train stations or on the door step.

The work our face-to-face fundraisers do is vital to our work to eliminate avoidable blindness around the world. It is a really cost effective way of raising funds to support Orbis UK’s work to end avoidable blindness.

Frequently Asked Questions

What work will the fundraising support?

The vital funds raised by our face-to-face fundraisers will help to protect people's sight around the world - wherever the need is greatest. We aim to build strong and sustainable eye care systems globally that put treatment and prevention within reach for all.

Why do Orbis UK fundraisers not accept cash donations?

Our fundraisers will never ask for or accept a cash donation. They will only ever sign-up people to a recurring regular donation and the form is completed on a smart device of your own via a secure link keeping your details secure, which is much safer for you and the fundraiser.

What happens after I sign up to a regular donation?

You will receive a confirmation email with the date of your first payment the day you sign up. The first donation will be taken on the day when you sign up. Within a couple of weeks, we'll send you a confirmation letter of your regular donation. You will also receive a verification call checking everything was explained to you correctly. We'll then keep you regularly updated about our work and the impact of your donations.

Why does Orbis UK use face-to-face fundraisers?

As a charity, Orbis has a responsibility to cost effectively raise funds for our vital work around the world. Face-to-face fundraising is a vital income stream for the organisation and it’s a cost-effective way to bring new supporters on board.

The funds raised by face-to-face fundraisers play a vital role in our fight against avoidable blindness. They help to introduce new people to our mission and inspire them to engage further and support us financially.

In addition to the much-needed funding this method provides, it is also a great opportunity to engage on a personal level with people from a diverse range of communities across the UK.

Do you have a comment about one of our fundraisers? Contact us on 020 7608 7269

How does Orbis keep the public and our fundraisers safe?

We expect the highest standards from our fundraisers and provide them with bespoke training to ensure they are interacting with the public in the best way.

We monitor our fundraising campaigns closely to ensure that our fundraisers adhere to the Code of Fundraising practice as set out by the Fundraising Regulator, the door-to-door fundraising rulebook as set out by the Chartered Institute of Fundraising, and all relevant legislation.

How does Orbis make sure your fundraising is ethical and doesn’t target those in vulnerable circumstances?

Orbis is committed to treating those who are in vulnerable circumstances fairly and respectfully. We have robust training, policies and procedures in place to protect anyone in potentially vulnerable circumstances from inappropriate requests for donations, and to ensure supporters and members of the public are treated with empathy and respect throughout our face-to-face fundraising activities.

Our agency partners are contractually obliged to adhere to these standards and procedures, and we work together to ensure the measures are adhered to through extensive quality monitoring and regular training.

How do I know an Orbis face-to-face fundraiser is genuine?

All fundraisers carry our most up-to-date information packs. They’re also easy to recognise:

Door-to-door fundraisers

  • carry an agency ID card with their name, photo, ID number and details of the agency they work for.
  • wear a tabard with an Orbis logo, and carry a letter of authority from Orbis.

Private site fundraisers (includes shopping centres, events, retail stores)

  • display an agency identification badge with their name, photo, ID number and details of the agency they work for.
  • fundraise near an Orbis-branded stand.

If you have any concerns about whether a fundraiser is genuine, please contact us using the details below.

Where will Orbis fundraisers be working?

From 15st July to 21th July we will be fundraising in:

Private Sites

  • Aldgate High Street
  • Ashford
  • Gower Street, London
  • Hackney
  • Fulham Broadway
  • Shepherds Bush

Residential (Door-to-Door)

  • Barnet
  • Bracknell Forest
  • Brent
  • Central Bedfordshire
  • Cheshire East
  • Chorley
  • Coventry
  • Ealing
  • East Hertfordshire
  • Enfield
  • Fife
  • Haringey
  • Hertsmere
  • Hillingdon
  • Hounslow
  • Luton
  • North Lanarkshire
  • Northampton
  • Preston
  • Renfrewshire
  • Slough
  • South Ayrshire
  • South Ribble
  • St. Albans
  • Stevenage
  • Stirling
  • Three Rivers
  • Trafford
  • Watford
  • Welwyn Hatfield
  • Windsor and Maidenhead

Our fundraisers work all over the UK. If you need reassurance that a fundraiser is legitimate, please contact our supporter care team on 020 7608 7269 or email [email protected].

Is my data secure?

Yes, once you have completed your interaction with the fundraiser, they will not be able to access your information.

Your privacy and the security of your data is incredibly important to us. We will never share or sell your data and will only ever use it for the purposes for which you have given it.

Who can I contact about this work?

Please email Orbis Supporter Care Team at [email protected]

Have questions or concerns about our fundraising? Please contact us using the details below.

Phone number: +44 (0)20 7608 7269

Address: Freepost RTZE-GAZU-ZCEJ, Orbis, 41-42 Craven Street, London, WC2N 5NG (no stamp necessary but using one saves sight)​

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