Orbis UK is committed to ensuring that everyone who supports our work—through donations, events, volunteering, or other engagement—is treated fairly, respectfully, and with dignity. We recognise that some people may be in vulnerable circumstances at certain times in their lives, and we take our responsibility to protect individuals we come to into contact with seriously.
We follow the Fundraising Regulator’s Code of Fundraising Practice (effective 1 November 2025) and other relevant charity, safeguarding, and consumer protection guidance. Our approach is grounded in being legal, open, honest, and respectful, and in the principles set out in the Chartered Institute of Fundraising’s guidance on treating donors fairly.
Vulnerability can be temporary or ongoing, and may relate to health, personal circumstances, financial pressures, distress, isolation, or situations where someone may be at risk of being influenced or exploited. We understand that these circumstances can affect a person’s ability to make informed choices, and we aim to respond with empathy and care. We take steps to make it easy for supporters to understand what they are being asked to do, to make decisions at their own pace, and to change their mind at any time. We do not use high-pressure approaches, and we may pause or stop an interaction if we believe someone may be unable to make an informed decision or may be at risk of harm.
We also protect supporters’ privacy. Personal data is handled in line with UK data protection law, and we promote equality and accessibility in accordance with the Equality Act. We respect communication preferences, including requests made through the Fundraising Preference Service, and we expect any third parties fundraising on our behalf to uphold the same standards.
If anyone has concerns about their experience with Orbis UK fundraising or communications, we encourage them to contact us so we can respond promptly and fairly in line with our complaints process and safeguarding responsibilities.
