Our Supporter Promise | Orbis
Paediatric patients Phoebe and Sbongakonke give a thumbs up while waiting at the IALS in Durban, South Africa

Our Supporter Promise

We know that without you millions of people would be needlessly blind throughout the world. We really value your contributions, but above all, we value your trust.

We Are Committed to High Standards

  • We are members of the Fundraising Regulator and follow their fundraising code of practice.
  • We will monitor fundraisers, volunteers and third parties working with us to raise funds, to ensure that they comply with the Code of Fundraising Practice and with this Promise.
  • We will comply with the law as it applies to charities and fundraising.
  • We will never give your details to organisations to use for their own marketing purposes, only for crucial analysis work.

We Are Honest and Open

  • We are committed to transparency and will spend your money in the most effective way, sharing activities in our annual report and audited financial statements.
  • We will accurately represent the experiences of the people that we support.
  • We are happy to answer your questions about our fundraising and how donations are being used. To find out more, email [email protected] or phone 0207 608 7269.

We Are Respectful

  • We will only contact you in the ways that you have agreed.
  • We will listen to you when you change your mind about how you would like to be contacted
  • We will not put pressure on you to make a gift. If you do not want to give or wish to cease giving, we will respect your decision.

Find Out More

For more information please contact us on the below email address or phone number. Thanks for continuing to help fight avoidable blindness around the world.

Email address: [email protected]

Phone number: 0207 608 7269

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