This role is the perfect opportunity for someone looking to build relationships with supporters on a long-term basis. As the first point of contact for many supporters, the successful candidate will play a pivotal role in the fundraising team and must be willing to go the extra mile to meet supporters’ expectations. You will be a positive, energetic person who enjoys talking to people on the phone as well as being highly organised and quick to learn.
Your friendly “can do” attitude will ensure everyone who contacts Orbis has a positive experience and is made to feel good about all they do to support our sight-saving work. Understanding the role that good supporter care plays in fundraising is crucial.
Title: Public Fundraising Officer
Department: Public Giving & Communications division, within the Fundraising & Communications directorate.
Reports to: Supporter Engagement Manager
Location: London, UK (near Charing Cross). Two days per week in office
Contract: Full time, 37.5 hours per week permanent
Salary: £27K to £29K per annum, subject to experience
The main responsibilities of this role include:
- Respond to supporter queries and feedback across telephone, email, letter or via Orbis UK’s paid social advertising channels. Ensure supporters receive a great experience and feel happy to continue supporting Orbis in future.
- Oversee and deliver thank you communications in response to donations.
- Record and respond to positive and negative feedback when received.
- Update processes on an ongoing basis to ensure they are as efficient as possible. Provide feedback internally on the effectiveness of supporter journeys.
- Assist with the administration of the Raiser’s Edge (RE) database and provide assistance to the Database team when needed.
- Assist the Supporter Engagement Manager in the planning, creation and evaluation of fundraising and communications campaigns where required.
Full details of the job description can be downloaded at the bottom of this page
Benefits of working for Orbis UK
Before completion of probation:
- 25 days holiday
- Life Assurance
- Employee Assistance Programme
- E-learning Courses
- Social Activities
- Flexi-time
- Matched employer pension contribution up to a maximum of 10% of basic salary
- Interest free season ticket loan
- Cycle to work scheme
Application and interviews
Closing Date: 5.00pm, Wednesday 1st May 2024
Interviews: As soon as possible after application received (Tuesday or Thursday)
Start Date: As soon as available
All applicants must have the legal right to live and work in the UK. Successful applicants may be subject to an enhanced DBS check. Unfortunately, we won’t be able to reply to all applications, so if you haven’t heard from us by Wednesday 15th May, your application has not been successful.
Orbis UK is an equal opportunities employer and welcomes applications from any suitably qualified persons. We will ensure that no job applicant receives less favourable treatment either directly or indirectly, on the grounds of age, race, disability, gender, marital status, religion or faith or sexual orientation.
Safeguarding: Orbis UK is committed to safeguarding and promoting the welfare of children and vulnerable adults and applicants must be willing to undergo child protection screening appropriate to the post, including checks with past employers and criminal records checks.
Application is via curriculum vitae and covering letter, to HR Manager, Orbis UK, 41-42 Craven Street, WC2N 5NG or by email to [email protected]
